Privacy Policy

At CarSense, we're committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices regarding data collected through our website and services.

By using CarSense, you agree to the collection and use of information in accordance with this policy.

Personal Information

• Email addresses when you sign in for our services or contact us
• Names and contact information when you fill out forms
• Car preferences and requirements you share with our AI
• Communication preferences and feedback
• Google account information when you sign in (name, email, profile picture)
• Payment information processed securely through Stripe (we do not store card details)
• Vehicle preferences including make, model, transmission, colour, and purchase timeline
• Trade-in vehicle details if provided
• Test drive scheduling preferences including postcode and preferred date/time

Chat and Conversation Data

• All conversations with our AI assistant are stored to provide you with a personalised experience
• Vehicle recommendations and search history
• Chat sessions are linked to your account when you sign in, allowing you to access your conversations across devices
• Guest chat sessions are temporarily stored and can be claimed when you create an account

Usage Information

• Device information (browser type, operating system)
• Usage patterns and interaction data
• IP addresses and general location information
• Cookies and similar technologies for website functionality
• Meta Pixel tracking data to measure advertising effectiveness and improve user experience

• Provide and improve our AI car buying assistance services
• Match you with suitable vehicles and verified dealers
• Communicate with you about our services and updates
• Process your requests and respond to inquiries
• Analyse usage to enhance user experience
• Comply with legal obligations and protect our rights

With Dealer Partners

When you request a test drive or ask us to find you a deal, we share relevant information with verified dealers to facilitate your car buying process. This includes your contact information, vehicle preferences, and any details you've provided in the request forms (such as trade-in details, payment method preference, transmission preference, and purchase timeline).

Service Providers

We work with trusted third-party service providers who help us operate our platform, including:

• Supabase for database hosting and authentication
• Stripe for payment processing
• Google for user authentication
• Meta for advertising and analytics
• Vercel for website hosting
• n8n for workflow automation and dealer communications

These providers only receive the information necessary to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of our users or others.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent where processing is based on consent
• Data portability where applicable

To exercise these rights, please contact us at hello@carsense.ai.

We use cookies and similar technologies to enhance your experience on our website. These help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Improve our website performance and functionality
• Provide personalised content and recommendations

You can control cookies through your browser settings, though this may affect some website functionality.

We use the following third-party services to operate our platform:

Authentication

Google OAuth: We use Google's authentication service to allow you to sign in securely. When you sign in with Google, we receive your name, email address, and profile picture. Google's privacy policy applies to this data: Google Privacy Policy.

Payment Processing

Stripe: All payment transactions are processed securely through Stripe. We do not store your credit card information on our servers. Stripe collects and processes payment information according to their privacy policy: Stripe Privacy Policy.

Database and Hosting

Supabase: We use Supabase to securely store your account information, chat conversations, and preferences. Your data is encrypted at rest and in transit.

Vercel: Our website is hosted on Vercel's global infrastructure to ensure fast and reliable service.

Analytics and Advertising

Meta Pixel: We use Meta Pixel to measure advertising effectiveness, track conversions, and improve our marketing. Meta collects information about your interactions with our site. You can learn more about Meta's data practices: Meta Privacy Policy.

Google Analytics: We use Google Analytics to understand how visitors use our website and improve user experience.

Automation and Webhooks

n8n: We use workflow automation to process your requests efficiently, including forwarding your test drive bookings and deal requests to verified dealers.

Our service may also contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for 12 months after account closure
• Chat Conversations: Stored indefinitely while your account is active to provide you with access to your conversation history. You can request deletion at any time
• Transaction Records: Payment and purchase records are retained for 7 years to comply with financial and tax regulations
• Marketing Data: Email addresses and preferences are retained until you unsubscribe or request removal
• Guest Sessions: Unclaimed guest chat sessions are automatically deleted after 90 days of inactivity
• Analytics Data: Aggregated and anonymized usage data may be retained indefinitely for business analytics

You can request deletion of your personal information at any time by contacting us at hello@carsense.ai.

All payment transactions on CarSense are processed securely through Stripe, our payment processor. When you make a purchase:

• We do not store your credit card details - Stripe handles all payment information securely
• Stripe collects billing information, card details, and transaction data
• We receive confirmation of successful payments and transaction IDs
• We store your name, email, and purchase details (tier selected, amount paid, purchase date)
• Payment records are retained for 7 years for tax and accounting purposes

Stripe is PCI-DSS compliant and uses industry-standard encryption to protect your payment information. For more information about how Stripe handles your data, please review their privacy policy: Stripe Privacy Policy.

Your information may be transferred to and processed in countries other than Australia, including the United States and other regions where our service providers operate. These countries may have different data protection laws than Australia.

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Supabase: Database infrastructure may be hosted in regions outside Australia with encryption and security measures in place
• Google (OAuth): Processes authentication data on servers located globally, including the United States
• Stripe: Processes payment data in the United States and European Union with PCI-DSS compliance
• Meta Pixel: Transmits analytics data to Meta's servers in the United States
• Vercel: Uses global content delivery networks to serve our website efficiently

By using CarSense, you consent to the transfer of your information to these countries. We ensure our service providers implement appropriate security measures and comply with applicable data protection laws.

CarSense is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@carsense.ai

Location: Adelaide, Australia

For general inquiries or support, you can also visit our contact page.